Key 3 of the 20 Keys System focuses on SGA’s (Small Group Activities).
The implementation approach to Key 3 is to start a suggestion/innovation management system in mini-businesses. Identify opportunities for operations improvement, and form a small group to address it. Provide training in the SGA methodology, and appropriate tools and techniques. Apply the CAPDo cycle for regularly reviewing the Key 3 implementation action plan, as well as the maturity level of Key 3.
Recently ODI’s Maryke Viviers-Bergh worked together with GWK to implement Key 3 of the 20 Keys system.
To read more about ODI’s Continuous Operations Improvement Systems, click here.