A well-tended environment powers workflow

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A new facility can quickly deteriorate if the “broken windows” are not addressed. “Broken windows theory” is the concept that each problem that goes unattended in a given environment affects people’s attitude toward that environment and leads to more problems. When an environment is well-tended and problems dealt with as they arise, that also affects attitudes and leads to continued good management and maintenance.   Alida Labuschagne, Manageress of the Powder Coating plant at Wispeco Aluminium, Alrode, and her team didn’t make that mistake but implemented Key 1 of the 20 Keys System, from day 1 – keeping the “broken windows theory” […]

Is busyness killing our ability to learn and think creatively?

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Did you know that one distinguishing characteristic of world class companies is that they have a well-entrenched culture that facilitates the learning of all its members, thereby continuously transforming itself. But, being busy is killing our ability to learn and think creatively. Many organisations are caught up in busyness where there is no time to think about doing things better, more cost effectively, quicker, smarter and safer. We need to balance linear thinking, which we use for everyday tasks, with creative thinking, which is borne out of making time available for thinking and reflection.” ODI’s 20 Keys system has a strong emphasis on creative thinking, especially at the […]

Key 3 of the 20 Keys Systems for Operations Improvement.

Are you spending enough time on Key 3 of The 20 Keys System?

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“Two, or more, heads are often better than one to solve a problem” is a well-known (slightly adapted) saying. This is exactly what Key 3 of the 20 Keys system for operations improvement is all about – Understanding problem solving by using Small Group Activities. An often overlooked aspect of effective problem solving is the correct definition and understanding of the problem. Quality time needs to be spent on this, as it is the foundation for the next steps of brainstorming possible causes and analysing cause-effect relationships to identify the underlying root causes of the problem. In this picture a […]