A well-tended environment powers workflow


A new facility can quickly deteriorate if the “broken windows” are not addressed.

Broken windows theory” is the concept that each problem that goes unattended in a given environment affects people’s attitude toward that environment and leads to more problems. When an environment is well-tended and problems dealt with as they arise, that also affects attitudes and leads to continued good management and maintenance.


Alida Labuschagne, Manageress of the Powder Coating plant at Wispeco Aluminium, Alrode, and her team didn’t make that mistake but implemented Key 1 of the 20 Keys System, from day 1 – keeping the “broken windows theory” (adapted for use as a principle with Key 1 implementation) in mind and with regular internal and ODI reviews.

After 3 years the plant still looks brand new and is organised for efficient workflow and working.

Pictured here – Alida and her team, after an assessment was done and the  Key 1 “Model Plant” certificate was awarded.

Author: Johan Benadie: Director: ODI

To read more about ODI’s Continuous Operations Improvement Systems, click here.