Myth or reality? Managers are in the best position to come up with ideas…

Posted on Posted in 20 Keys

There are many myths surrounding innovations and ideas for operations improvement in organisations. One of these myths is: Managers are in the best position to come up with ideas The reality is, employees are in the best position to come up with ideas for operations improvement because they are the ones actually doing the day-to-day work. They know first-hand what is working and what is not, and they see all kinds of ways in which to improve performance, from simple, common-sense ideas for saving time and money, improving quality and safety to entirely new ways of doing operations. We need to strengthen the […]

A well-tended environment powers workflow

Posted on Posted in 20 Keys

A new facility can quickly deteriorate if the “broken windows” are not addressed. “Broken windows theory” is the concept that each problem that goes unattended in a given environment affects people’s attitude toward that environment and leads to more problems. When an environment is well-tended and problems dealt with as they arise, that also affects attitudes and leads to continued good management and maintenance.   Alida Labuschagne, Manageress of the Powder Coating plant at Wispeco Aluminium, Alrode, and her team didn’t make that mistake but implemented Key 1 of the 20 Keys System, from day 1 – keeping the “broken windows theory” […]

The Kaizen approach could be used anywhere…

Posted on Posted in Kaizen of Operations

According to Wikipedia, Kaizen (改善), is the Japanese word for “improvement”. In business, Kaizen refers to activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. It also applies to processes, such as purchasing and logistics, that cross organizational boundaries into the supply chain.[1] It has been applied in healthcare,[2] psychotherapy,[3] life-coaching, government, banking, and other industries.   The Kaizen approach is based on the belief that continuous improvement adds up to substantial change over time. When teams or groups implement Kaizen, they avoid the mistakes that often go hand-in-hand with major innovation. Very appropriately the Japanese word Kaizen means “good change.” While Kaizen is typically applied to […]